Frequently Asked Questions

How do I participate in this promotion?

Purchase a new Google Pixel 3a or Pixel 3a XL from Vodafone between 1st and 31st March 2020, then submit an online Cashback claim within 30 days from your purchase date.

View the Terms and Conditions of this promotion for additional detail.


How many times can I participate in this promotion?

A limit of two (2) Rewards per Participant or Business applies during the Promotional Period, irrespective of the quantity of Qualifying Products purchased.


How do I know if my Pixel device is eligible for the promotion?

We can only offer the reward for purchases of Google Pixel 3a or Pixel 3a XL made from Vodafone between 1st and 31st March 2020.


How do I prepare my proof of sale to upload during the claim process?

Physical Copy/In Store Purchase:

If you have a scanner, scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.

Digital Copy/Online Purchases:

Print and Scan as detailed under physical copy/ in store purchase.

Save your proof of sale to your computer ready to upload.

Take a screenshot of the proof of sale and save as PDF or JPEG to your computer. To save your proof of sale as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.

If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.

General Requirements for documents uploaded:

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 10MB.

If required you can upload multiple documents, simply select the files one at a time and click upload during the claim process.


Why is my purchase date not selectable in the claim form?

This is likely to be for one of the following reasons:

  • You have missed the claim window for this promotion
  • Your purchase date is outside the promotional period

Claims for this promotion must be submitted within 30 days from your date of purchase.

Please refer to your proof of sale and view the Terms and Conditions for additional detail.


How do I upload my proof of sale?

Prepare your documents for upload and then during the claim process follow these steps:

To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘Upload’.

If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the Bin icon). Once all documents are loaded select next.


What payment details will I need to provide during the online claiming process?

You will need to provide the following details:

  • Account Holder's Name
  • IBAN
  • BIC/Swift

I have just submitted a claim, what happens next?

Your claim will be checked by one of our Promotional Support agents and the status of your claim will be emailed to you within 2 working days. We will keep you up to date on the status of your claim via email, you can also check the Claim Tracker function on this website as to the status of your claim. If you require help with your claim, please contact our Promotional Support Team.


I have submitted a claim but I haven't received any further updates, what should I do?

Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder also. Alternatively, you can use the Claim Tracker function on this website. If you still require help with your claim, please contact our Promotional Support Team.


I have received a missing information email, what does this mean and what do I have to provide?

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.

Common reasons for Missing Information:

  • Proof of sale was not legible
  • Proof of sale did not show the price paid, products or retailer purchased from
  • An incorrect document was uploaded and not a proof of purchase
  • An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice
  • The IMEI number you entered on your claim is invalid
  • The bank details you provided are not matching with the claimant

How long will it take to receive my reward?

Payment will be made within 30 days from validation date. The cashback will be paid into the bank account you have provided with your claim.


Why have I not received my reward?

If you have received an email to confirm approval of reward, please check the following:

Contact Us Form

If you have any problems or questions related to this promotion, our customer service team will be happy to help.

By Telephone: 016950668

Lines are open Monday to Friday, 9am to 5pm (excluding bank holidays). Calls will be charged at local call rates from landlines only.

Track my claim

Already made your claim? Track its progress by entering your Claim ID and Email Address.

If you have any problems or questions, visit our Support page.