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Terms and Conditions

  1. Subject to Participants purchasing a qualifying Google Pixel product as listed in Table 1 below (Qualifying Product) from EE Limited in the United Kingdom (Participating Retailer) between 8 May 2019 (00:01 – GMT) and 23 May 2019 (23:59 – GMT) (Promotion Period), Participants may (subject to full compliance with these Terms and Conditions (Promotion Terms)) be eligible to claim a Reward (as set out in Table 1 below), from Opia Limited (the Administrator) who is running this promotion on behalf of Google UK Ltd (the “Promotion”)

Table 1

Qualifying ProductReward
Google Pixel 3aGoogle Home Hub
Google Pixel 3aXLGoogle Home Hub
  1. This Promotion is only open to individual residents of the United Kingdom over the age of 18 (Participant) and must not be: (i) resident of US embargoed country, (ii) ordinarily resident in a US embargoed country. Businesses are not eligible to participate in this Promotion.

  2. Employees of Google, Participating Retailers and anyone professionally connected with the Promotion or their immediate family members are not eligible to take part in the Promotion.

  3. Limit of two (2) Rewards per household during the Promotional Period, irrespective of the quantity of Qualifying Products purchased.

  4. This Promotion will run in conjunction with all other warranties or returns policies, whether in-box, statutory or otherwise, that are available to the Participant. The Participant is in no way obliged to return the device through this means set out in this Promotion.

Claiming a Reward

  1. To take part in the Promotion, Participants must submit a claim for the Reward between fourteen (14) and forty five (45) calendar days of the date of purchase of the Qualifying Product at pixel-offers.co.uk/homehub (Claim). In order to complete the Claim form, the Participant must provide the IMEI of the Qualifying Product (Participants may be asked to provide a photo of the IMEI number), Participant’s full name and postal address where the Reward should be delivered and upload a copy of the receipt or invoice from the Qualifying Retailer. To avoid confusion, the date of purchase shall be considered day 1 for the purposes of the Promotion.

  2. For the avoidance of doubt, the last day to submit a Claim is 7 July 2019 (23:59 – GMT) for Qualifying Products purchased on 23 May 2019.

  3. Participants will be notified, by the Administrator, of approval or non-approval of their Claim within 2 working days’ of receipt of a valid Claim (validity to be determined at the sole discretion of the Administrator). Participants will be notified using the email address provided in the Claim form.

  4. Participants who provide incomplete or incorrect information when submitting their Claim shall be notified within 2 working days and provided with an opportunity to provide the missing information within 7 days in order for their Claim to be approved (provided that either the email address or telephone number on the Claim form is correct). Failure to provide the required information within this timeframe will result in the Claim being rejected. If the Participant cannot be contacted using the telephone number or email address contained on the Claim form, the Claim will be rejected. Participants may lodge a new Claim, provided they comply with these Promotion Terms.

  5. If a Participant returns a Qualifying Product before submitting a Claim, the Participant is not entitled to make a Claim and the Administrator shall reject any such Claim. If a Participant returns or cancels the delivery of a Qualifying Product after submitting a Claim, the Claim will be invalid. Google reserves the right to check with Participating Retailers whether a Qualifying Product has been returned.

  6. The Administrator shall endeavor to ship the reward within 14 to 60 days. In the event of unforeseen circumstances or exhaustion of Reward stocks, the Administrator reserves the right to substitute the Reward with an alternative reward of equal or greater value for the Reward.

  7. Rewards are non-transferable, non-modifiable, non-reimbursable, non-refundable or non-exchangeable. Only the legal owner of a Qualifying Product is eligible to take part in the Promotion.

  8. The Promoter reserves the right to change these Promotion Terms with future effect.

  9. If an email acknowledgement has not been received, it is the Participant’s responsibility to contact the Administrator’s customer service team by email at homehub@pixel-offers.co.uk or by phone 03452160042 within seven (7) days of a Claim being submitted.

  10. Unless otherwise specified, this Promotion may not be combined with any other promotion.

  11. The Promoter reserves the right at its absolute discretion to disqualify Claims which it considers fraudulent, an abuse of the spirit of the Promotion, or Claims that do not comply with these Promotion Terms.

  12. The Administrator reserves the right to closely monitor usage of the promotional website, including users’ IP addresses, so that the Administrator may identify misuse, and disqualify applications. The Administrator will comply with relevant data protection law. The Administrator will ensure that Participants will be solely responsible for all applicable taxes and any other relevant costs, expenses relating to the Promotion (unless otherwise stated in these Promotion Terms)

  13. The Promoter and the Administrator are not responsible or liable for any technical, hardware, software, server, website, or other failures or damage of any kind to the extent that this prevents, or otherwise obstructs, the participant from participating in the promotion.

  14. All personal information collected by the Administrator on behalf of the Promoter for the purposes of this Promotion shall only be held and processed for the purposes of the Promotion and will be done so in accordance with the Promoter’s privacy policy available at: https://policies.google.com/?hl=en-GB&gl=uk. By making a Claim, the Administrator will ensure that Participants acknowledge that anonymised Claim information may be shared with the Promoter.

  15. This Promotion shall be governed and run in accordance with the laws of England and Wales.

Track my claim

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